FAQs

Q: Do i need to register before placing an order?

A: Yes, you do. You can browse our products without registering. Once you are ready to place an order, we will prompt ou to login or register with us.

Q: Where can I buy products from SUPAREE?

A: SUPAREE products are available on Amazon and online store here, also Facebook later, we still not have any dealers or distributors yet. We sell our products directly at the “end-user” level to offer low price with high quality.

Q: How do you secure my payment information?

A: We don’t process any of your payment information. All payment related matters on SUPAREE are handles by PayPal or Bank.

Q: What delivery companies do you use?

A: We only use safe and reputable delivery companies like DHL, FedEx, UPS, USPS, Postal Mail etc.

Q: What’s the delivery time? And how do i track my order status?

A: Our normal delivery time is 7-15 business days of preparing the orders and 2-5 days for express shipping.

Once your order is shipped, you will receive a shipping email with the tracking number for your package.

Q: Who is responsible for customs / tax?

A: Customs and taxes vary depending on country and it is buyer’s responsibility to deal with customs & taxes according to their local law. Most countries reward their citizens for taxes they pay and can be returned back after a set period of time. We as seller are not responsible for any tax / customs duty charged by your custom / tax department.

Q: Is there any additional fee or taxes?

A: We usually declare lower value and FREE GIFTS on our parcels. For most of countries, our customers don’t need to pay for importing fee. However, for some limited countries (such as Germany, Italy, UK, Brazil ect), please inform us if you want us to write the actual value of your order.

Q: What light do I need for my bike or Jeep?

A: We list "Fitment" or "Application" on detail page, please find the headlight that works with your bike or Jeep.

Q: Are SUPAREE Jeep lights plug & play?

A: Yes, most of SUPAREE lights are designed to provide a true plug & play installation on JK Jeeps, most installations can be finished in few hours.

Q: Where to contact if I have questions about your products?

A: There're ways to reach us, can like our page on Facebook, send us an email directly, or just give us a call if necessary, click menu "CONTACT US" on the top to find details.