Return & Exchange

Our products have 1 year warranty. Please feel free mailto: support@suparee.com if you have any issue. Please check the product and it's complete accessories as soon as you receive the package if you need to file for a return! Also note that in case of return any part which, in our opinion, shows evidence of being used or installed contrary to manufacturer's instructions, and/or subjected to improper handling, packaging or return shipping by the customer, will not be eligible for exchange, refund or warranty consideration. Remember, we can't return products to suppliers or re-sell them to other customers if you damage them when installing. We have a strict QC process which ensure that product being shipped are in perfect condition.

 

If you need to file for a return, please abide by the following instructions:

  • In case a defective, damaged and missing parts in your parcel is discovered, please contact us within 14 days after receiving your item. Otherwise we will not be liable.
  • In case a defect is discovered within the warranty period, we can replace the defective product, but customer is liable for shipping costs. 
  • In case of replace or return, items can be returned back or replaced within 14 days of receiving your item. The shipping cost will pay by customer. It needs to provide the return tracking number after the parcel return back. 
  • In case of return, there is 30% restocking fee will pay by customer. It needs to provide the return tracking number after the parcel return back. 
  • We will pay the return shipping only if the items is defective within 14 days of receiving your item.
  • Please provide a detailed explanation of the defect, aided by images and/or a short video clip to ease the process.
  • For replacements, we need the defected product returned to our warehouse before we can ship out a fresh replacement. We will respond as soon as we receive the return and verify the malfunction.
  • An individual component or discrete LED cannot be returned if the housing has been opened.
  • Please contact our customer service via email or chat for return address.
  • Items to be returned should be packaged as they were originally received, also make sure that any other accessories or instruction etc should also be included.
  • It takes generally 7-15 days depending on your bank to receive the money after you return an item, please contact us if you still not received the refund after 15 days of your claim.
  • If you have any further questions, please feel free to contact us. 

Drop us a line and we'll get back to you ASAP!

Email: support@suparee.com
Mon to Sat: 8:00 am-8:00 pm
Mon to Fri: 10:00 am-2:00 pm

Address:

51 Opus Blvd,Schenectady,NY,12306.United States

Note: Please contact us to confirm the return details before returning.

     If you need to file for a Exchange, please abide by the following instructions:

    • We are so sorry for the inconvenience. Please give us one more opportunity to solve any issue you may have. Our team has been devoting its effort to provide customers with high quality product and pleasant service. Please note that your purchase is protected by Premium 24 months WARRANTY Service from Manufacturer SUPAREE.
    • To assist us to follow up on your comments, please provide us with your basic information. Please prepare the pictures and video that shows the product quality issue clearly. The informationwill be provided to get the replacement for you after all is confirmed. Meanwhile, they would be feed back to our QC department and our factory would further inspection as well and prevent this issue from happening again. Thank you for your cooperation. Regarding the personal information you provide, we will respect your privacy and keep it strictly confidential. Please rest assured.

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