30-day Return Policy
Regarding customers service as the highest standard, Suparee offers a 30-day return service on all our products.
If you need to return any Suparee items, please contact us first and return the products within 30 days of the purchase date for a refund of the purchase price (The customer is responsible for all return shipping costs. There are no exclusions to this policy.)
The tracking number of return logistics and order confirmation are needed to accelerate the process.
The return item must be unused and in its original packaging, missing of items may not result in a full refund.
A 20% or more of purchase price will be charged as a restocking fee. No return will be accepted after 30 days have passed.
Refund will be generally issued within 3 business days after we received all returned items. Please contact us if you still have not received the refund.(Shipping charges are non-refundable if the product has already shipped）
Warranty and Defective Replacement:
Suparee provides a 12-month warranty for all our products. The warranty starts from the initial purchase date and ends one year after.
Defective products, malfunctioning products and items which were damaged during shipping are under our Suparee Warranty. If you encounter any of the problems above, please contact us so we can solve your issue ASAP.
Please explain the defective products by pictures and videos.
After confirmation, the replacement will be shipped out for free in 3 months. Please note that customers need to pay the shipping fee for the replacement over 3 months. Customer is responsible for the shipping costs if in the event of an exchange.Suparee will not be responsible for any artificial damage.
Suparees are more than happy to ensure you a best shopping experience.
Please contact us before returning any items to expedite the procedure.
📧 Email: support@suparee.com
Mon-Fri: 6:00pm to 2:00am PST