30-day Ruturn Policy
Regarding customers service as the highest standard, Suparee offers a 30-day return service on all our products.
If you need to return any Suparee items, please contact us first and return the products within 30 days of the purchase date for a refund of the purchase price (shipping fee should be borned by customers).
The number of return logistics and order confirmation are needed to accelerate the process.
The return item must be unused and in its original packaging, missing of items may not result in a full refund.
A 20% of purchase price will be charged as a restocking fee. No return will be accepted after 30 days have passed.
Refund will be generally issued within 3 business days after we received all returned items. Please contact us if you still have not received the refund.
Warranty and Defective Returns:
Suparee provides a 12-month warranty for all our products. The warranty starts from the initial purchase date and ends one year after.
Defective products, malfunctioning products and items which were damaged during shipping are under our Suparee Warranty. If you encounter any of the problems above, please contact us so we can solve your issue ASAP.
Please explain the defective products by pictures and videos.
After confirmation, we may request you return the defective part to us, in this case, Suparee will pay for the return shipping labels. Please note that customers need to pay the shipping fee for the replacement over 6 months.
Suparee will not be responsible for any artificial damage.
Suparees are more than happy to ensure you a best shopping experience.
Please contact us before returning any items to expedite the procedure.
📧 Email: firstname.lastname@example.org
Mon-Fri: 6:00pm to 2:00am PST
Return address: 1477 E Cedar st, Unit E ,Ontario ,CA 91761
Return recipient: 1046 SUPAREE