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Frequently Encountered Problems

  • FAQ: Will it be okay with an older car?

  • In general, even if your car is old, if you can secure the bulb shape and ensure normal voltage, installation is possible as long as there is enough installation space. However, if the durability of components like the alternator (generator) or battery on the car has expired, the supplied voltage may become unstable, leading to issues like non-lighting or flickering.
  • In such cases, replacing the alternator or battery may improve the situation. Also, if the car model you plan to install has a special dimming system or other special specifications, there may be a possibility that the lights will not light up properly.
  • We recommend that you consult a professional installer or similar specialist for installation confirmation.
  • Please contact us through the inquiry form if the above content does not solve your issue.
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  • FAQ: What is Lumen, Kelvin, and Candela?

  • Lumen and Candela are indicators of brightness, and Kelvin is an indicator of color. Lumen refers to light output, and it is the most commonly used unit to express "brightness." For LED bulbs, this unit is usually indicated on almost all packaging. A higher lumen value indicates a brighter light, but in the case of headlights, it is important to consider "how far it illuminates the road surface." Instead of making judgments based solely on numerical values, it is important to carefully review the manufacturer's explanations.
  • Candela refers to luminous intensity, and it is a unit that expresses the "strength of light" emitted from a light source. When measuring this value, the bulb is installed in a headlight, and the highest intensity of light reflected on a 10m/25m wall is measured.
  • While "luminous intensity" is an important criterion for good products, it is not the only one. There might be issues with too much light leaking upwards, causing glare for oncoming vehicles. Therefore, "proper light distribution" is important.
  • Kelvin is indeed an indicator of color temperature.
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  • FAQ: Differences Between H3, H3a, H3c, and H3d?

  • The appearance of "H3, H3a, H3c, H3d" OEM bulbs are significantly different, and they are not interchangeable. At SUPAREE, the HID bulbs we handle are only H3/H3C, and we do not handle H3a or H3d.
  • However, for HID conversion, it is possible to attach an H3/H3C bulb to an H3a or H3d by shaving about 1mm from the base of the bulb to widen the slot. (Note: This modification cannot be done with LED products, as the base is made of metal.)
  • Regarding the certainty of fitting, it is currently difficult for us to confirm at our store, so we kindly ask that you check with the installers or specialists you plan to use before making a purchase.
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  • If you shave too much, the bulb's stability may be compromised, so adjust it carefully while checking the fit.
  • We do not sell bulbs that have been modified, so please do so at your own risk.
  • Returns due to modification mistakes are not accepted, so please be aware of this.
  • Please also consider the differences in bulb length and check the installation space.
  • Please contact us via the inquiry form if the above content does not resolve your issue.
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  • FAQ: What are the disadvantages of aftermarket lights?

  • If you install bulbs with a high Kelvin rating, visibility may be reduced during bad weather conditions such as rain or fog.
  • These lights are not genuine, but rather generic products, so compatibility with your vehicle may be an issue.
  • Please contact us via the inquiry form if the above content does not resolve your issue.
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  • FAQ: What is the lifespan of an LED?

  • LEDs have a longer lifespan and consume less power compared to standard halogen bulbs. However, they are not indefinitely on, and the lifespan is said to be several tens of thousands of hours. These values are measured under certain conditions, and factors such as vibration, heat, and current can affect the lifespan, so the actual lifespan can vary significantly depending on the usage environment. Nevertheless, the lifespan is longer than that of traditional bulbs.
  • Please contact us via the inquiry form if the above content does not resolve your issue.
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  • FAQ: Is waterproofing necessary?

  • Due to compatibility issues with the vehicle's lighting fixtures, there is a risk of water ingress. Waterproofing must be done. Each connector and ballast is waterproof. Additionally, parts are designed with simple waterproofing or waterproof rubber. However, in places where water is likely to splash, water can infiltrate and cause non-lighting or malfunction. Therefore, customers are requested to perform waterproofing themselves. *Products with insufficient waterproofing are not covered by the warranty.
  • Please contact us via the inquiry form if the above content does not resolve your issue.
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  • FAQ: If there is an adapter-like device between the halogen bulb and the power terminal, can it be installed as is?

  • If there is an adapter-like device between the halogen terminal and the power terminal, you may need to use a separate HID bulb adapter, etc. If you do not use a bulb adapter, there may be cases where the power supply cannot be secured or fixed, so please check the shape of the vehicle side adapter and select accordingly. *We do not handle LED products.
  • Please contact us via the inquiry form if the above content does not resolve your issue.
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  • FAQ: If there is an adapter-like device between the halogen bulb and the power terminal, can it be installed as is?
  • If there is an adapter-like device between the halogen terminal and the power terminal, you may need to use a separate HID bulb adapter, etc. If you do not use a bulb adapter, there may be cases where the power supply cannot be secured or fixed, so please check the shape of the vehicle side adapter and select accordingly. *We do not handle LED products.
  • Please contact us via the inquiry form if the above content does not resolve your issue.
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  • FAQ: My battery is old. Is it okay?

  • Using a battery that has exceeded its durability may cause voltage drop, which could lead to HID non-lighting or system malfunctions. Additionally, if you have installed many electrical devices (such as navigation and audio) on your vehicle, the battery may be overloaded, resulting in HID malfunction or non-lighting.
  • In such cases, switching to a battery with a larger capacity or replacing it with a new battery may improve the situation.
  • Please contact us via the inquiry form if the above content does not resolve your issue.
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  • FAQ: Will the bulb out warning light come on when replacing from halogen to HID/LED? (Imported vehicles)

  • In imported vehicles, the bulb out warning light may come on. This happens because HID or LED bulbs consume less current than standard bulbs. As long as the lights are functioning normally, there is no problem.
  • In cases where the bulb out warning light is equipped in imported vehicles, please use HID or LED products in combination with the warning canceller.
  • C3 warning canceller + single relay is required. (For LED headlight conversion) The LED headlights we currently sell are compatible with imported vehicles, so no additional canceller is needed.
  • ※ Due to individual differences in vehicles, there may be rare cases where the bulb out warning light error cannot be avoided. Please consider the risk as returns are not accepted after power is supplied.
  • Please contact us via the inquiry form if the above content does not resolve your issue.
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  • FAQ: Does LED have polarity?

  • Yes, LED has polarity (+, -). If the polarity is reversed during installation, the light will not turn on. In such cases, please insert the LED in the reverse direction. For products that are labeled as "non-polar," they are designed to light up regardless of which side is connected, so you do not need to check the polarity.
  • Please contact us via the inquiry form if the above content does not resolve your issue.
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  • FAQ: The brightness of the light seems to have changed compared to before, even though it has been six months since I purchased it. Is this normal?

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  • Changes in usage conditions, vehicle environment, and aging can lead to changes in light output. If there are extreme changes within the warranty period, please feel free to contact us for assistance.
  • For inquiries, please use the contact form on our website.
  • Please contact us via the inquiry form if the above content does not resolve your issue.
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  • FAQ: Will HID or LED lights affect other electronic devices in the car?

  • Regardless of whether it is HID or LED, installing a system may affect other electronic devices in the car (radio, car navigation, clearance sonar, etc.), as shown in the following example of malfunctions. Please be aware of this in advance.
  • Example: In vehicles with warning lights and audible alarms, the warning light may illuminate and the alarm may sound. If you cannot turn off the warning sound, please consult with a dealer or a specialist.
  • If the above content does not resolve your issue, please contact us through the inquiry form.
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  • Q: What is troubleshooting?

  • A: Troubleshooting, also known as "trouble shooting", is the process of finding and resolving issues or faults in a system, process, or product. It is a means of identifying problems that arise due to some underlying cause and then taking corrective measures to restore the system to a normal state.
  • Q: What are the common steps in troubleshooting?

  • A: Troubleshooting is often a systematic and methodical approach. It may involve following a set of predefined steps or procedures to diagnose and fix the problem. In some cases, there are manuals or guides that provide solutions for common issues.
  • Q: How do I know when to troubleshoot?

  • A: If you encounter any issues with a system, process, or product that is not functioning as expected, it is advisable to begin the troubleshooting process. This may include identifying the symptoms, understanding the problem, and attempting to resolve it using available resources.
  • Q: What should I do if troubleshooting does not solve the problem?

  • A: If the problem persists despite following troubleshooting steps, it is advisable to seek further assistance. This may involve contacting customer support or using a contact form to reach out to experts for additional guidance.
  • Q: Is it okay to install the product myself?

  • A: Customers are certainly welcome to install the product themselves, but it's important to note that certain products may involve working with high voltage and could pose a danger. Additionally, any damage to the product during installation is not covered by warranty, and we cannot be held responsible for any damage to your vehicle. Please keep this in mind. If you're concerned, we recommend consulting a professional in your area. Please contact us through the inquiry form if you have any further questions or concerns.
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  • Q: My headlight beam seems to be misaligned. What should I do?

  • A: Proper alignment of the headlight beam is crucial. We recommend consulting a professional installer to ensure correct alignment. Please note that due to the universal nature of the product, there may be cases where the performance of the product is not fully realized due to the shape of the headlight (such as the shape of the reflector or lens, or the orientation of the socket). If the issue persists, please contact us via the inquiry form.

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