Return & Refund

At Suparee, we are committed to providing the highest standard of customer service and ensuring you have the best shopping experience possible.

1. 30-Day Return Policy

We offer a 30-day return service on all products. If you are not satisfied with your purchase, please follow the guidelines below:

  • Return Window: Products must be returned within 30 days of the original purchase date.

  • Condition: Items must be unused, in their original packaging, and include all original components. Missing items or damaged packaging may result in a partial refund.

  • Restocking Fee: A 20% restocking fee (based on the purchase price) will be applied to all returns.

  • Shipping Costs: The customer is responsible for all return shipping costs. Shipping charges from the original order are non-refundable.

  • Process: To expedite your refund, please contact us for authorization before shipping. A tracking number and order confirmation are required to process the return.

  • Refund Timeline: Once the returned items are received and inspected, refunds are typically issued within 3 business days.

 

2. Warranty & Defective Replacement

We stand behind the durability of our products with a tiered warranty system:

  • 5-Year Premium Warranty: Applicable to the Hyper, Recon, and Helm series.

  • 12-Month Standard Warranty: Applicable to most other products, starting from the date of purchase.

  • Specific Listings: If a product listing specifies a different warranty period, that listing shall prevail.

What is Covered?

Our warranty covers manufacturing defects, functional malfunctions, and items damaged during transit. Please note: Suparee is not responsible for any artificial damage, misuse, or improper installation.

Claim Process:

  1. Contact Us: Reach out to our support team as soon as you encounter an issue.

  2. Evidence: Provide clear photos and videos explaining the defect to help us expedite the confirmation.

  3. Resolution:

    • Within 3 Months: After confirmation, a replacement will be shipped to you free of charge (including shipping).

    • Over 3 Months: After the first 3 months, the replacement part/item is still free, but the customer is responsible for the shipping fees.

    • Exchanges: Customers are responsible for all shipping costs in the event of a standard item exchange.

 

3. Contact Information

Please contact our team before returning any items to ensure a smooth and fast procedure.

  • 📧 Email: support@suparee.com

  • 🕒 Service Hours: Mon-Fri: 6:00 PM to 2:00 AM PST