SUPAREE is shipping covering North and South America. We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely. We offer as several shipping methods including FedEx, USPS, DHL, UPS, and EMS. your orders will be dispatched within 24-72 hours, if there are any special cases, we will contact you first. Domestic orders are always shipped from our SoCal, USA warehouse for the fastest delivery times but rare exceptions may occur based on stock shortage - because of which we may have to ship from a different warehouse.whichever offers the fastest delivery time. It will take 5-7 working days for delivery normally. Due to challenges posed by the pandemic, our carrier is temporarily experiencing shipping delays, which may delay your delivery. We are always work to get your package to you as quickly and safely as possible.

Note: If you choose to Express internationally, may need to pay tax; depending on your country.

If the package is not delivered on time, please feel free to contact us first. We will resolve any issues together.

Shipping Cost

For USA( (Not Includes Alaska, Hawaii, Puerto Rico)

Product price below $69,  shipping fee: $8.99

Product price above $69, we offer free shipping

For Other Regions ( Includes Alaska, Hawaii, Puerto Rico of United States) and Countries

product weight from 0-3kg, shipping fee: $45

product weight over 3kg, shipping fee: $75

Feel free to contact us if you have any quesions.

Shipping Time
Orders will be shipped out within 24-72 hours, these are our standard shipping times excluding weekends. If you do place an order on the weekend, we will begin fulfilling orders on the next business day.
But if you have any special demands, please leave us a message and we'll try our best to ship the order according to your needs. After an order is shipped, an automated shipping confirmation e-mail is sent out to you with the tracking information.

If you need assistance, visit our 'Contact Us' page. If you need the carrier's link to track the parcel, please e-mail us.

Shipping Tracking

If a member has successfully ordered our goods, you can visit: My Account > Orders, find the corresponding order number, check order status, check the delivery status of orders in the order state, you can go on the website for the logistics company, input tracking number there and you will be presented with the tracking information.

Please note:

We do not ship to APO/FPO addresses. Shipments to Alaska, Hawaii, or Puerto Rico may exceed normal delivery time.

Expedited shipping is not offered to P.O. Box shipping addresses.

We do not offer overnight shipping.

If you have any questions, please feel free to contact us via email: support@suparee.com

30-day Ruturn Policy

Regarding customers service as the highest standard, Suparee offers a 30-day return service on all our products.

If you need to return any Suparee items, please contact us first and return the products within 30 days from receiving your product for a refund (The customer is responsible for all return shipping costs. There are no exclusions to this policy.)

The number of return logistics and order confirmation are needed to accelerate the process.

The return item must be unused and in its original packaging, missing of items may not result in a full refund.

A 20% or more of purchase price will be charged as a restocking fee. No return will be accepted after 30 days have passed.

Refund will be generally issued within 3 business days after we received all returned items. Please contact us if you still have not received the refund.(Shipping charges are non-refundable if the product has already shipped）

Warranty and Defective Replacement:

Suparee provides a 12-month warranty for most products. The warranty starts from the initial purchase date and ends one year after.

Defective products, malfunctioning products and items which were damaged during shipping are under our Suparee Warranty. If you encounter any of the problems above, please contact us so we can solve your issue ASAP.

Please explain the defective products by pictures and videos.

After confirmation, we may request you return the defective part to us, in this case, Suparee will pay for the return shipping labels. Please note that the customer is responsible for all replacement shipping costs.

Suparee will not be responsible for any artificial damage.

Please contact us before returning any items to expedite the procedure.

📧 Email: support@suparee.com

Recon 1 and Recon 2 are launching as part of a limited production run for early adopters. Pre-ordering reserves your place in the queue and guarantees shipment from the first batch. Once the first wave sells out, restock may take several weeks.

This product is available now for pre-order as part of our limited first batch. Quantities are capped. Orders placed now will ship starting mid-July 2025.